T&C’s

Terms and Conditions:

By using this website or making any purchase, you are agreeing to the following terms and conditions:

No part of this artwork may be reproduced without written permission from the artist. 

If you wish to share your products on instagram or facebook you can do so however, you must give credit to the artist by tagging @lily_emma_collective in your post. 

The artwork is for the purchasers private use only and is under no circumstances to be used for profit.

As I work alone I cannot always keep up with custom order demands. If the custom order limit is reached, the option will be closed for up to a couple of weeks. I will update my instagram @lily_emma_collective when more positions become available.

After your custom illustration is completed or you have made payment for your other products, you can request for an invoice detailing your purchases to be emailed to you. The invoice provides a legal record of agreed transactions.

As orders are custom, refunds are not given. If you are unhappy with your custom illustration, email us within 48 hours of receiving it and we will work with you to make sure you are perfectly happy.

Returns are only available on prints and cards that have not been sent yet. Send us an email within 24 hours after your purchase and we will cancel your order if it has not yet been sent.

If you have not received your purchased ‘Gift Card’ within 24 hours of your purchase, check your ‘junk’ folder in emails as we sometimes end up there. If you are still having trouble receiving it, email lilyemmaclark@gmail.com or send me a message on Instagram @lily_emma_collective with your order number and I will sort it out for you ASAP.

If you send me an email or DM, I will do my best to reply however it may take a few days to receive a reply.

As our branding products are all made custom its important that we receive as much information from the customer as possible so that we get it right the first time. We are not responsible for changing (without cost) something you requested was in your art but did not end up liking. We will most likely be happy to work with you to change it but it may cost an extra fee as extra time on the project is required.